Siebel users rate year under Oracle

Most Siebel users in the UK have seen no difference in the level of service they have received since the CRM supplier was acquired by Oracle a year ago. However, 17% have reported a decline in service levels.

The survey found that the level of service from Oracle since the acquisition had worsened for 17% of those surveyed, and 7% of firms had seen an improvement. Seventy six per cent said the service was the same as it was before the acquisition.

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