Most Siebel users in the UK have seen no difference in the level of service they have received since the CRM supplier was acquired by Oracle a year ago. However, 17% have reported a decline in service levels.
The survey found that the level of service from Oracle since the acquisition had worsened for 17% of those surveyed, and 7% of firms had seen an improvement. Seventy six per cent said the service was the same as it was before the acquisition.
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