Oracle Releases Software Support Management Platform

Oracle raised more questions about the viability of third-party application support when it released on Nov. 26 a system that enables customers to tap Oracle's own computer systems to manage their installed software configurations.

Unveiled at Oracle's massive OpenWorld conference earlier this month, the Software Configuration Manager collects and integrates detailed and dynamic system configuration information from Oracle users. Oracle then uses that information to provide automated—and personalized—support to users.

The article continues at http://www.eweek.com/article2/0,1895,2222342,00.asp