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From Oracle Corp.]
Oracle announced Oracle CRM On Demand Release 15, the latest release of Oracle's industry-leading on demand CRM service that continues Oracle's commitment to CRM innovation by introducing powerful new Social CRM capabilities, including social networking and collaboration capabilities to enhance end-user productivity.
Social CRM enables users to become more effective and productive in their jobs through easy-to-use, focused collaborative applications that become 'smarter' by leveraging the collective intelligence of social networks and work both within and outside the barriers of companies.
The article continues at
http://www.oracle.com/corporate/press/2008_mar/crmondemand15.html?rssid=rss_ocom_pr