ITSM & Teamwork Run Data Centers Better
June 8, 2006[From ITSMWatch]
In the last few years, standards for data center technology have been refined and improved to the point where data center managers target 99.999% uptime for the servers and storage needed to run enterprise systems.
Such improvement is expensive and, with humans involved, ever-increasing complexity of data center technology pushes up the rate of human error. This puts large technology investments at the mercy of common team dynamics and the staff member with the lowest level of knowledge.
The article continues at http://www.itsmwatch.com/tech/article.phpr/3612186