http://www.databasejournal.com/news/article.php/3811671/How-to-get-more-from-Oracle-tech-support.htm

How to get more from Oracle tech support

March 23, 2009

[From Search Oracle]

Depending on your licensing agreement and level of Oracle support, you could be paying tens of thousands of dollars a year for Oracle support. Many managers misunderstand the scope of Oracle tech support, what's included, and what is not.

The article continues at http://searchoracle.techtarget.com/news/column/0,294698,sid41_gci1351260,00.html

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