Oracle Announces Integration of Oracle CRM On Demand with Partner InQuira's Web Self-Service Applications Available On Demand
September 8, 2009[From Oracle Corp.]
Today Oracle announced the availability of an integration combining the capabilities of Oracle CRM On Demand with InQuiras On Demand Web self-service applications.
The integrated, on demand service solution enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.
The article continues at http://www.oracle.com/us/corporate/press/032822