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From Oracle Corp.]
REDWOOD SHORES, Calif. 23-JAN-2006 Oracle today announced it has become the first enterprise software provider to receive the J.D. Power and Associates Certified Technology Service and Support (CTSS) certification for providing an outstanding customer service experience. The recognition for Oracle's North American customer support operations is based on cross-industry customer satisfaction research and an extensive audit conducted jointly by the Service & Support Professionals Association (SSPA) and J.D. Power and Associates.
The article continues at
http://www.oracle.com/corporate/press/2006_jan/jd%20power%20recognizes%20oracle%20support.html
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