[From SQL Server Central
In my first article, Tips for New DBAs, I introduced some of the fundamental principals of Database Administration and highlighted two areas of common malaise in our profession. In this second article, we will continue with tips for new DBAs and also discuss some customer service best practices. While some of my positions may raise criticisms, I do understand that every DBA and every organization is different and I encourage everyone to share their perspectives in the forum discussion for this article.
The article continues at