Oracle Announces Integration of Oracle CRM On Demand with Partner InQuira's Web Self-Service Applications Available On Demand

Today Oracle announced the availability of an integration combining the capabilities of Oracle CRM On Demand with InQuira’s On Demand Web self-service applications.

The integrated, on demand service solution enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.

The article continues at http://www.oracle.com/us/corporate/press/032822