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From Oracle Corp.]
Today Oracle announced the availability of an integration combining the capabilities of Oracle CRM On Demand with InQuira’s On Demand Web self-service applications.
The integrated, on demand service solution enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.
The article continues at
http://www.oracle.com/us/corporate/press/032822
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