IT Operations Management (ITOM) and IT Service Management (ITSM) have been implemented by many companies to improve infrastructure visibility, gain tighter control over the IT environment and minimize downtime.
However, most ITOM systems do not support the integration of IBM mainframe and IBM i data with other enterprise systems. This blind spot forces many organizations to operate on incomplete insights that lead to longer response times, dissatisfied customers and downtime.
Find out what text analytics can do for an organization and the top three things people need to know when adopting text analytics. This research brief from the International Institute for Analytics and SAS outlines the challenges of implementing text analytics solutions and explores what makes this technology unique and exciting.