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Posted Apr 13, 2010

Use Data Analysis to get a 360-degree View of Your Customers

By DatabaseJournal.com Staff

When you are running a business what is your number one asset?  Is it how much money you have in the bank or the amount of inventory you have in your warehouse? Could your employee be your number one asset?  Well I suppose it really depends on your type of business, but normally your customers are you number one asset.  Without them, there would be no business.

In order to keep customers, and find new customers you need to get an understanding of your customer.  You do this by collecting information about your customer, and then performing data analysis on that information to get a view of your customers.   A current concept for this activity is to get a 360-degree view of the customers.  In order to get this 360-degree view you need to use master data management techniques and data modeling to understand your customers completely.

By reading this white paper, you will gain a better understanding of the concept of the 360-degree view of the customer.   This knowledge will be gained by answering a few questions and defining the entities and attributes you need to collect, in order to have a good understanding of the customer.   If your organization is serious about master data management, and customer analytics then reading this white paper will help you gain a better understanding of how to provide clear business value by creating the 360-degree view of the customer.   

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