So, what
exactly does a DBA need to know to be able to solve all his problems?
Complexity
of the modern relational database goes beyond the regular DBA’s knowledge. When
looking at dozens of manuals, books and web pages, you may wonder, "Where
else can I search?" A regular resource for questions about products,
installation procedure, configuration, functionality, technical inquiries,
trends and directions can be found in many places. The following resources are
available to help you:
- Frequently
asked questions (FAQs) – answers for the most frequently asked questions -
Hints &
Tips – installation and support information -
Technotes –
documented problems and solutions -
Product
information – various books, manuals and the IBM product documentation -
Redbooks –
technical manuals with detail instructions -
Whitepapers
and up-to-date bulletins – in depth documentation about products, with coding
tips and techniques -
Forums/Newsgroups
– experience exchange between DB2 users -
Software
downloads – patches, fixes and other product downloads
In this
article, I’ll show how to use IBM Self Help Web Support, a great starting point
for getting the right answer about DB2 database software.
This article covers:
-
FixPack, HotFix,
APAR, Hiper APAR -
IBM Self Help
Web Support -
Call from the
Customer -
Using the Self
Help Web Support - Conclusion
