Provides Shared Customers with Enhanced Support and
Delivers Joint Service Solutions for Simpler Management
9.30.02. EMC Corporation and Oracle Corporation today announced the opening of the Oracle and EMC Joint Service Center (JSC), delivering both deeper service support and quicker problem resolution for their shared customers. Staffed by service engineers from both companies, the Oracle and EMC JSC, located in Hopkinton, Massachusetts, simulates the many diverse networked storage environments customers are using today to support their Oracle-based applications.
The Oracle and EMC JSC will provide proactive and reactive support and services including advanced collaborative analysis and issue resolution for the two companies’ 20,000+ mutual installations throughout the world. The JSC will focus on helping customers simplify the complex operational issues surrounding management and maintenance of enterprise applications built on the Oracle database and EMC networked storage. Specific benefits of the Oracle and EMC JSC include:
- Allows EMC and Oracle support engineers to duplicate and model customer environments, proactively identifying potential problem areas and eliminating them to prevent customer outages and service level degradation
- Provides a dedicated environment for EMC and Oracle to develop best practices, solution sets and methodologies to help customers simplify the design, implementation and management of complex networked storage and database infrastructures
The establishment of the Oracle and EMC JSC is part of the two companies’ long-term strategy to provide industry-leading levels of support through extensive collaboration.
EMC Senior Vice President of Global Services, Joseph Walton, stated, “This is truly a one plus one equals three solution. With the JSC, when a customer logs a service call to either EMC or Oracle, that customer is leveraging the expertise of engineers from both companies who are entirely focused on supporting EMC and Oracle integrated product solutions. EMC and Oracle engineers work together to resolve customer issues and develop enhanced solutions for integration into both companies’ product development cycles.”
“The Oracle and EMC Joint Service Center not only provides better and faster service support for our customers, it creates an environment for uncovering and developing new product integration and support best practices,” commented Juan Jones, Vice President, System Platforms Division, Oracle Corporation. “Today’s opening of the JSC is the latest step in a longstanding partnership built on maximizing customer value for EMC and Oracle solutions, as well as furthering our commitment to providing the best product service to our customers.”
Aristotle Balogh, Vice President of Engineering at Verisign, Inc. added, “As a customer of both Oracle and EMC, VeriSign will realize benefits from the Joint Service Center. We expect enhanced customer service and deepened product integration from the collaboration which will support our digital trust services and further differentiate our infrastructure from those of our competitors.”
EMC & Oracle
EMC and Oracle have over 20,000 mutual installations, providing solutions for 90 of the Fortune 100 businesses. The two companies have worked together since 1995, most recently announcing an integrated software solution with Oracle Checksum and EMC DoubleChecksum as part of the H.A.R.D. Inititative, which protects EMC and Oracle customers from data corruption. EMC and Oracle, along with Cisco, continue to drive the widely regarded ECOstructure Initiative, providing the entire IT industry with blueprints for deploying high availability ebusiness infrastructures. Oracle is a charter member of the EMC Developers Program (EDP), and was one of the first companies to integrate EMC’s WideSky middleware into its product development. EMC has had engineering and business development resources on site at Oracle for over five years, and both companies utilize each other’s technologies in their own businesses.
The complete press release can be found at:
Oracle is a registered trademark and Oracle9i is a trademark or registered trademark of Oracle Corporation. Other names may be trademarks of their respective owners. Press release text courtesy of EMC.com.
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